We encourage you to read carefully and understand fully the following terms and conditions before placing any order. Should you have questions regarding our services left unanswered after reading this page, please contact us.
Terms & Conditions
Design
We put a lot of love and care in our designs and elements are intentionally crafted to best fit the whole aesthetic and quality of our products and services. We do not offer any major changes, such as typography, illustration, painting, and calligraphy styles, featured in our products. Although the wording for the invitation suites may sometimes differ from suite to suite, Papergarten has the sole discretion to layout the copy as deemed fit without changing the overall design.
Style
Client has spent a satisfactory amount of time reviewing Papergarten’s work and has a reasonable expectation that the Studio will perform the services in a similar manner and style unless otherwise specified at the beginning of the project.
Calligraphy
Due to the handmade nature of Calligraphy, letterforms and other characters may vary from each other and from that of digital and printed matter. Calligraphy is an art and must be appreciated as such.
Return, Refund, and Exchange Policy
Due to the handmade nature of all of our products and services, we are not able to offer refunds, exchanges, nor returns on them. All sales are considered final.
Errors
Invitation Suites and Day-of Wedding Stationery: If the error was made by Papergarten, we will reprint the items at no additional cost. If the error was on the client’s part, the client will be responsible for any extra charges.
Envelope Addressing
If the error was made by Papergarten, we will send a corrected envelope at no additional cost. If the error was found on the submitted final list by the client, we will send a corrected envelope at the client’s expense.
Color Disclaimer
We do our very best to show the most accurate representation of invitation suites and other wedding stationery and products. Due to the many variations of monitors, please note colors on digital proofs may slightly differ as computer screens are not calibrated equally. Digital ink, calligraphy ink, letterpress ink, and metallic foil colors may slightly differ to what is seen on-screen.
Exclusivity
Client understands and agrees that he or she has hired Papergarten exclusive of any other calligraphy, lettering, and design service provider. In order to provide a high level of satisfaction and quality of service, no other service providers, other than any assistant or third party that the Studio agrees to complete the services outlined in the agreement prepared prior to the job order, are permitted to provide the same or similar services or products, paid or unpaid, at the locations and dates specified in the agreement.
Privacy Policy
We respect your privacy and the information collected will only be used for our communication during the design process. We will never share, sell, transfer, nor give your information to any third party, without your consent.
Social Media & Photo Release
We take pride in our designs and post on social media from time to time. Please inform us before the design process should you have any issues regarding this, as we respect your privacy. We have the right to share the artworks and designs created by Papergarten on social media, website, and online blogs at our sole discretion.
Should there be no issues with Papergarten using images of the order for the business' marketing and promotional purposes, the client grants Papergarten permission to post photos of the designs on social media and the company's website. The client also grants Papergarten permission to directly contact the client's photographer and acquire photos from them.
Ownership of Artwork
All original designs, art, and imagery on this website or purchased products and services remain the property of Papergarten and Jessie Gibbons. You may not reproduce the design, art, and imagery without the written permission of the Owner. Please contact us if you are interested in exclusive rights to the original art and designs so may provide you the appropriate quote.
Currency & Payment
All prices shown are in US Dollars. Payments for services and products can be made through Honeybook or Quickbooks.
INVITATION SUITES: To book a spot in our calendar, a 50% non-refundable retainer is required prior to beginning your order. For printed items such as invitation suites, the second half is due prior to sending the design to the printers.
ENVELOPE GUEST ADDRESSING: We encourage you to send us the FINAL addresses at least 3-4 weeks before your requested completion date. In case you will need to add or change guest names and addresses, the invoice will be adjusted and payment is due prior to shipping and delivery of items.
DAY-OF ITEMS & SIGNAGE: Full payment is required prior to production. These items include, but are not limited to, place cards, welcome signs, guest seating charts and table arrangements, bar menus, quote signs, large directional signs, etc. Should the client request any changes during the production stage, Papergarten reserves the right to charge any additional costs and payment is required prior to shipping and delivery of items.
SHIPPING: As our work is customized and comes in different weights and sizes, we try to get the best possible shipping rate for your orders. Once we have shipped your order, we are not liable for any damages caused by the courier, severe weather conditions, or any circumstance beyond our control.
Production & Timeline
Please note, due to the custom and handmade nature of our products and services, the following are just estimated timelines. Production timeline may vary from one order to another depending on the complexity of design, chosen print method, additional embellishments, client communication, submission of requirements, and shipping schedule, to name a few. Delay in approving proofs will result in delay of your order.
FULLY-CUSTOM TIMELINE: Due to the nature of fully-custom suites, these generally take 8-10 weeks in production.
DAY-OF EVENT ITEMS: The production timeline for day-of event items varies per order. If you are interested in finding out more about what Papergarten offers for day-of event items, please request a quote and timeline with a list of day-of items on hand. Some items offered, but not limited to, are place cards, escort cards, table markers, seating charts, table markers/numbers, vowbooks, etc.
BRANDING & LOGO DESIGN: For corporate/non-wedding clients, the timeline varies from project to project and may take 4-5 weeks. We are currently taking a limited amount of branding clients a year to produce the best possible imagery and elements for each client.
COMMISSIONED PROJECTS: We take on a handful of commissioned jobs every year. Please inquire and let's chat about what you have in mind as soon as you think we are the right fit for your project!
Changes to Terms
We encourage you to read our Terms and Conditions every time you visit our website as we update from frequently. We reserve the right to modify our pricing, imagery, services, products, and terms, at any time without prior notice.